Is my utility billing information confidential?

Yes. Generally, we will only disclose your information to persons named on the account. Historically, utility customer information was subject to disclosure under the Texas Government Code, Chapter 552 (Public Information Act) unless a customer specified in writing they wanted their information to be kept confidential, however, in 2021, the Texas legislature passed H.B. 872 amending the Texas Utility Code to make utility customer information confidential by default. You do have the right to request the City disclose your information under the Public Information Act, which you can do by completing a Disclosure of Utility Information and returning the form to the Utility Billing department.

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1. Is my utility billing information confidential?
2. Why is my bill so high?
3. How do you determine my wastewater (sewer) charge?
4. Why is my wastewater (sewer) charge higher that my water charge?
5. Where is my meter, and when do you read it?
6. How much water does my shower, toilet, sink, etc. use?